Help Center
Frequently Asked Questions
Find answers to the most common questions about our research chemicals, ordering process, shipping, and payment methods.
All Questions
Ordering
Shipping
Payment
Products
🛒 Ordering
How do I place an order on Steroidsynthese?
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Placing an order is simple. Browse our shop, add your desired research compounds to the cart, and proceed to checkout. You'll be asked to provide a shipping address and select a payment method. Once payment is confirmed, your order will be processed within 24–48 hours.
Do I need to create an account to order?
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No, you can checkout as a guest. However, creating an account allows you to track your orders, view your order history, and enjoy a faster checkout experience on future purchases.
Can I modify or cancel my order after placing it?
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Orders can be modified or cancelled within 2 hours of placement, provided they have not yet been dispatched. Please contact our support team immediately via the contact page. Once an order has been shipped, it cannot be cancelled.
Is there a minimum order amount?
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There is no minimum order amount. You can order as little or as much as you need for your research. However, orders above a certain threshold may qualify for free shipping — check our shipping page for current thresholds.
Are your products intended for human consumption?
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No. All compounds sold on Steroidsynthese are strictly for research and laboratory purposes only. They are not intended for human or animal consumption. By purchasing from us, you confirm that you are a qualified researcher and will use the compounds in accordance with applicable laws and regulations.
🧪 Products & Quality
How do you ensure the purity of your compounds?
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Every batch undergoes independent third-party laboratory testing before being approved for sale. We test for:
- Active ingredient purity (minimum 99%)
- Heavy metal contamination
- Microbial sterility (for injectable compounds)
- Correct compound identification via HPLC/MS analysis
Can I request a Certificate of Analysis (COA)?
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Yes. COAs from independent laboratories are available for all our compounds. Simply contact us via the contact page with the product name and batch number (found on your order confirmation), and we will send you the relevant COA within 24 hours.
Where do you source your compounds?
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We source exclusively from certified, GMP-compliant manufacturers with full documentation and traceability. We do not purchase from unverified or grey-market suppliers. Our supply chain is fully audited and documented.
🚚 Shipping & Delivery
How long does delivery take?
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Delivery times depend on your location and chosen shipping method:
- Standard EU Shipping: 3–7 business days
- Express EU Shipping: 1–3 business days
- International (non-EU): 7–14 business days
Do you ship internationally?
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Yes, we ship to most countries worldwide. However, it is the customer's responsibility to ensure that the ordered compounds are legal to import in their country. We are not liable for any customs seizures or legal issues arising from international shipments.
Will my order be tracked?
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Yes. All orders include a tracking number sent to your email once dispatched. You can use this number to track your package in real time through the carrier's website. If you haven't received a tracking number within 48 hours of ordering, please contact our support team.
What happens if my order doesn't arrive?
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We offer a 100% delivery guarantee. If your order does not arrive within the expected timeframe, we will reship it free of charge — no questions asked. Simply contact our support team with your order number and we will resolve the issue promptly.
Is packaging truly discreet?
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Absolutely. All orders are shipped in plain, unmarked packaging. There are no external markings, brand names, or any indication of the contents. The return address is a neutral business address. Your privacy is fully protected at every step.
💳 Payment
What payment methods do you accept?
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We accept the following payment methods:
- Credit/Debit Cards (Visa, Mastercard)
- Bank Transfer (SEPA)
- Cryptocurrency (Bitcoin, Ethereum, USDT)
Is my payment information secure?
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Yes. All payment transactions are processed through encrypted, PCI-compliant payment gateways. We never store your card details on our servers. Your financial information is fully protected.
What will appear on my bank statement?
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For your privacy, charges will appear under a discreet, neutral business name on your bank statement — not under "Steroidsynthese" or any related term. If you have concerns about billing discretion, please contact us before ordering.
Do you offer refunds?
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Refunds are handled on a case-by-case basis. If you received a damaged, incorrect, or missing item, please contact us within 7 days of delivery with photographic evidence. We will either reship the correct item or issue a refund at our discretion. Please review our full Terms & Conditions for details.
Still Have Questions?
Our support team is available to help with any questions not covered here. We typically respond within a few hours.
📩 Send Us a Message